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Air Arabia Recrute


Maintenance Planning Engineer

Poste :

-Develops long-term/short-term maintenance plans for Air Arabia Maroc fleet maintenance based on the manufacturer's manual - Approved Maintenance Program (Airbus/ AMP).
-Maintains a system of monitoring and control of the maintenance program to ensure that the maintenance schedules are executed timely and according to approved practices.
-Prepares work scope of maintenance schedules (line, workshop); identifies group and individual maintenance tasks based on the AMP and as per adopted procedures.
-Coordinates with Stakeholders to develop manpower capacity plan and manage scheduled/unscheduled maintenance activities taking into consideration the agreed parameters (calendar, hours, cycles), cost and business needs, overlaps, unforeseen circumstances as well as emergencies.
-Maintains an effective and updated system of work- package arrangements for (A) and (C) checks to include/record all scheduled routine and non-routine maintenance. Ensures job cards are efficiently prepared and updated.
-Defines the tools, components and spare parts needed for aircraft maintenance based on the approved specifications; ensures needed material is prepared in preload lists for all scheduled work packages.
-Coordinates with Engineering Procurement to secure all tools, spare parts and components needed to execute the maintenance program all to be in place and on time.
-Develops/maintains a system to monitor maintenance requirements reflecting components within Air Arabia Maroc shops capability list.
-Ensures an accurate and up-to-date database of the spare parts, components inventory is maintained to achieve cost-effective and satisfactory timely maintenance.
-Monitors tasks completion versus Engineers checks requests NN1 in accordance with policies, procedures and regulations.
-Establishes and maintains necessary procedures to keep RAL Fleet management system updated, thus reflecting the true maintenance status of all aircrafts.
-Schedules compliance of airworthiness directives as well as non-mandatory service bulletins and modifications.
-Provides necessary assistance in the aircrafts lease/sublease process through technical evaluation of aircrafts.
-Coordinates with respective parties in Engineering, Finance and Legal to ensure smooth processing as per agreed terms and conditions and approved regulations.
-Prepares, coordinates and schedules all short term maintenance requirements working closely with line maintenance and MCC departments

Profil recherché :

Qualifications (Academic, training, languages, etc.):

-University Degree in Aircraft Engineering/Aeronautical/Aerospace/Industrial or equivalent.
-Project Management certificate or alternately the proven corresponding working experience.
-Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
-Capable of using technology systems & tools; proficient in Microsoft suite and MRO systems.
-Excellent command over both written and verbal communication skills: reporting, presentations, etc.
-Fluent in English Language.

Work Experience/Other Competences:

-5+ years? experience in the Aviation industry, 4 of which as ?Planning Engineer? or in a similar capacity, experience with Airbus A320 aircraft is preferred.
-Experienced in aircraft planning systems, procedures and documents such as (MPD, MRB, AMP) and regulations such as those of CAMO (Continuing Airworthiness Management Organization), and their relation to aircraft maintenance program.
-familiar with aircraft systems and components.
-Familiar with rules and regulations of DGAC pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.
-Can demonstrate a working knowledge of EASA part 145, part 21 and sub part "M" requirements.
-A balanced personality with focus, analytical thinking, efficiency and commitment to successful results.
-Experienced in working with a team of professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios.
-Very good supervisory and time management skills.
-Necessary exposure on airline and Flight Operations and standard regulations.
-Exposure to Quality Assurance/Safety/Audit functional practices related to and affecting maintenance.
-High accuracy and attention to both results and details.
-Proven skills in analyzing data, identifying pitfalls and recommending alternate solutions.
-Cost-oriented, possesses effective problem solving and decision making skills.
-Ability to use technical expertise, and interpersonal relations to support company's objectives.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Female Cabin Crew Recruitment - UAE


Profil recherché :

Eligibility Criteria:

-Age: between 20 to 25 years
-Minimum Height: 160 cm
-Weight: to be in proportion to Age and Height
-Language: Must be fluent in Written and Spoken English
-Minimum Education: Higher Secondary level. Nursing qualification will be preferred
-Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
-Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
-Medically/ Physically fit to perform Cabin Crew duties
-Ability to swim with aid of a flotation device

Ideal Candidate Profile:

-Professional and passionate about providing excellent customer service
-Cheerful with positive attitude and good interpersonal skills
-Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
-Ability to manage In-flight Sales
-Punctual, resilient, empathetic and adaptable

Documents Required:

-Updated CV
-Full length and passport size photograph in business attire on a white background

B1 - Certifying Engineer


Duty Supervisor




Poste :

To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities:

Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency, and providing guidance on best practices.

Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.

Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers inquiries and complaints raised from differentchannels such as: telephone calls.

Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.

Assists the Supervisor- Inbound/Manager in the daily operations by providing on "Floor" guidance, support, and monitoring to Call Center agents.

Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.

Manages individual's/team?s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps

Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.

Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.

Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.

Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.

Profil recherché :

Work Experience/Other Competencies:

-2+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
-Knowledge in Call/Contact Center technological systems and tools.
-Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
-Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
-Capable of understanding customers problems and direct them in the right channel.
-Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
-Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company's objectives.
-Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
-Ability to work for long working hours and under pressure.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualifications (Academic, training, languages, etc.)

-Bachelor degree in Management or equivalent.
-Capable of using technology systems and tools; proficient in Microsoft Office.

Fluent in French, English & Arabic Languages



... BACK



Air Arabia Recrute


Maintenance Planning Engineer

Poste :

-Develops long-term/short-term maintenance plans for Air Arabia Maroc fleet maintenance based on the manufacturer's manual - Approved Maintenance Program (Airbus/ AMP).
-Maintains a system of monitoring and control of the maintenance program to ensure that the maintenance schedules are executed timely and according to approved practices.
-Prepares work scope of maintenance schedules (line, workshop); identifies group and individual maintenance tasks based on the AMP and as per adopted procedures.
-Coordinates with Stakeholders to develop manpower capacity plan and manage scheduled/unscheduled maintenance activities taking into consideration the agreed parameters (calendar, hours, cycles), cost and business needs, overlaps, unforeseen circumstances as well as emergencies.
-Maintains an effective and updated system of work- package arrangements for (A) and (C) checks to include/record all scheduled routine and non-routine maintenance. Ensures job cards are efficiently prepared and updated.
-Defines the tools, components and spare parts needed for aircraft maintenance based on the approved specifications; ensures needed material is prepared in preload lists for all scheduled work packages.
-Coordinates with Engineering Procurement to secure all tools, spare parts and components needed to execute the maintenance program all to be in place and on time.
-Develops/maintains a system to monitor maintenance requirements reflecting components within Air Arabia Maroc shops capability list.
-Ensures an accurate and up-to-date database of the spare parts, components inventory is maintained to achieve cost-effective and satisfactory timely maintenance.
-Monitors tasks completion versus Engineers checks requests NN1 in accordance with policies, procedures and regulations.
-Establishes and maintains necessary procedures to keep RAL Fleet management system updated, thus reflecting the true maintenance status of all aircrafts.
-Schedules compliance of airworthiness directives as well as non-mandatory service bulletins and modifications.
-Provides necessary assistance in the aircrafts lease/sublease process through technical evaluation of aircrafts.
-Coordinates with respective parties in Engineering, Finance and Legal to ensure smooth processing as per agreed terms and conditions and approved regulations.
-Prepares, coordinates and schedules all short term maintenance requirements working closely with line maintenance and MCC departments

Profil recherché :

Qualifications (Academic, training, languages, etc.):

-University Degree in Aircraft Engineering/Aeronautical/Aerospace/Industrial or equivalent.
-Project Management certificate or alternately the proven corresponding working experience.
-Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
-Capable of using technology systems & tools; proficient in Microsoft suite and MRO systems.
-Excellent command over both written and verbal communication skills: reporting, presentations, etc.
-Fluent in English Language.

Work Experience/Other Competences:

-5+ years? experience in the Aviation industry, 4 of which as ?Planning Engineer? or in a similar capacity, experience with Airbus A320 aircraft is preferred.
-Experienced in aircraft planning systems, procedures and documents such as (MPD, MRB, AMP) and regulations such as those of CAMO (Continuing Airworthiness Management Organization), and their relation to aircraft maintenance program.
-familiar with aircraft systems and components.
-Familiar with rules and regulations of DGAC pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.
-Can demonstrate a working knowledge of EASA part 145, part 21 and sub part "M" requirements.
-A balanced personality with focus, analytical thinking, efficiency and commitment to successful results.
-Experienced in working with a team of professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios.
-Very good supervisory and time management skills.
-Necessary exposure on airline and Flight Operations and standard regulations.
-Exposure to Quality Assurance/Safety/Audit functional practices related to and affecting maintenance.
-High accuracy and attention to both results and details.
-Proven skills in analyzing data, identifying pitfalls and recommending alternate solutions.
-Cost-oriented, possesses effective problem solving and decision making skills.
-Ability to use technical expertise, and interpersonal relations to support company's objectives.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Female Cabin Crew Recruitment - UAE


Profil recherché :

Eligibility Criteria:

-Age: between 20 to 25 years
-Minimum Height: 160 cm
-Weight: to be in proportion to Age and Height
-Language: Must be fluent in Written and Spoken English
-Minimum Education: Higher Secondary level. Nursing qualification will be preferred
-Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
-Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
-Medically/ Physically fit to perform Cabin Crew duties
-Ability to swim with aid of a flotation device

Ideal Candidate Profile:

-Professional and passionate about providing excellent customer service
-Cheerful with positive attitude and good interpersonal skills
-Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
-Ability to manage In-flight Sales
-Punctual, resilient, empathetic and adaptable

Documents Required:

-Updated CV
-Full length and passport size photograph in business attire on a white background

B1 - Certifying Engineer


Duty Supervisor




Poste :

To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities:

Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency, and providing guidance on best practices.

Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.

Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers inquiries and complaints raised from differentchannels such as: telephone calls.

Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.

Assists the Supervisor- Inbound/Manager in the daily operations by providing on "Floor" guidance, support, and monitoring to Call Center agents.

Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.

Manages individual's/team?s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps

Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.

Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.

Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.

Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.

Profil recherché :

Work Experience/Other Competencies:

-2+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
-Knowledge in Call/Contact Center technological systems and tools.
-Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
-Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
-Capable of understanding customers problems and direct them in the right channel.
-Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
-Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company's objectives.
-Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
-Ability to work for long working hours and under pressure.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualifications (Academic, training, languages, etc.)

-Bachelor degree in Management or equivalent.
-Capable of using technology systems and tools; proficient in Microsoft Office.

Fluent in French, English & Arabic Languages



... BACK



Air Arabia Recrute


Maintenance Planning Engineer

Poste :

-Develops long-term/short-term maintenance plans for Air Arabia Maroc fleet maintenance based on the manufacturer's manual - Approved Maintenance Program (Airbus/ AMP).
-Maintains a system of monitoring and control of the maintenance program to ensure that the maintenance schedules are executed timely and according to approved practices.
-Prepares work scope of maintenance schedules (line, workshop); identifies group and individual maintenance tasks based on the AMP and as per adopted procedures.
-Coordinates with Stakeholders to develop manpower capacity plan and manage scheduled/unscheduled maintenance activities taking into consideration the agreed parameters (calendar, hours, cycles), cost and business needs, overlaps, unforeseen circumstances as well as emergencies.
-Maintains an effective and updated system of work- package arrangements for (A) and (C) checks to include/record all scheduled routine and non-routine maintenance. Ensures job cards are efficiently prepared and updated.
-Defines the tools, components and spare parts needed for aircraft maintenance based on the approved specifications; ensures needed material is prepared in preload lists for all scheduled work packages.
-Coordinates with Engineering Procurement to secure all tools, spare parts and components needed to execute the maintenance program all to be in place and on time.
-Develops/maintains a system to monitor maintenance requirements reflecting components within Air Arabia Maroc shops capability list.
-Ensures an accurate and up-to-date database of the spare parts, components inventory is maintained to achieve cost-effective and satisfactory timely maintenance.
-Monitors tasks completion versus Engineers checks requests NN1 in accordance with policies, procedures and regulations.
-Establishes and maintains necessary procedures to keep RAL Fleet management system updated, thus reflecting the true maintenance status of all aircrafts.
-Schedules compliance of airworthiness directives as well as non-mandatory service bulletins and modifications.
-Provides necessary assistance in the aircrafts lease/sublease process through technical evaluation of aircrafts.
-Coordinates with respective parties in Engineering, Finance and Legal to ensure smooth processing as per agreed terms and conditions and approved regulations.
-Prepares, coordinates and schedules all short term maintenance requirements working closely with line maintenance and MCC departments

Profil recherché :

Qualifications (Academic, training, languages, etc.):

-University Degree in Aircraft Engineering/Aeronautical/Aerospace/Industrial or equivalent.
-Project Management certificate or alternately the proven corresponding working experience.
-Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
-Capable of using technology systems & tools; proficient in Microsoft suite and MRO systems.
-Excellent command over both written and verbal communication skills: reporting, presentations, etc.
-Fluent in English Language.

Work Experience/Other Competences:

-5+ years? experience in the Aviation industry, 4 of which as ?Planning Engineer? or in a similar capacity, experience with Airbus A320 aircraft is preferred.
-Experienced in aircraft planning systems, procedures and documents such as (MPD, MRB, AMP) and regulations such as those of CAMO (Continuing Airworthiness Management Organization), and their relation to aircraft maintenance program.
-familiar with aircraft systems and components.
-Familiar with rules and regulations of DGAC pertaining to the Engineering Maintenance, policies, procedures, manuals and licensing.
-Can demonstrate a working knowledge of EASA part 145, part 21 and sub part "M" requirements.
-A balanced personality with focus, analytical thinking, efficiency and commitment to successful results.
-Experienced in working with a team of professionals (Engineers and Technicians) in a frequently changing environment with heavy work-load schedules and ad-hoc scenarios.
-Very good supervisory and time management skills.
-Necessary exposure on airline and Flight Operations and standard regulations.
-Exposure to Quality Assurance/Safety/Audit functional practices related to and affecting maintenance.
-High accuracy and attention to both results and details.
-Proven skills in analyzing data, identifying pitfalls and recommending alternate solutions.
-Cost-oriented, possesses effective problem solving and decision making skills.
-Ability to use technical expertise, and interpersonal relations to support company's objectives.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Female Cabin Crew Recruitment - UAE


Profil recherché :

Eligibility Criteria:

-Age: between 20 to 25 years
-Minimum Height: 160 cm
-Weight: to be in proportion to Age and Height
-Language: Must be fluent in Written and Spoken English
-Minimum Education: Higher Secondary level. Nursing qualification will be preferred
-Prior experience in Customer Service, Hospitality and Cabin Services will be preferred
-Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform
-Medically/ Physically fit to perform Cabin Crew duties
-Ability to swim with aid of a flotation device

Ideal Candidate Profile:

-Professional and passionate about providing excellent customer service
-Cheerful with positive attitude and good interpersonal skills
-Ability to work well in a team, create a friendly atmosphere on-board and assist passengers
-Ability to manage In-flight Sales
-Punctual, resilient, empathetic and adaptable

Documents Required:

-Updated CV
-Full length and passport size photograph in business attire on a white background

B1 - Certifying Engineer


Duty Supervisor




Poste :

To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities:

Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency, and providing guidance on best practices.

Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.

Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers inquiries and complaints raised from differentchannels such as: telephone calls.

Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.

Assists the Supervisor- Inbound/Manager in the daily operations by providing on "Floor" guidance, support, and monitoring to Call Center agents.

Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.

Manages individual's/team?s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps

Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.

Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.

Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.

Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.

Profil recherché :

Work Experience/Other Competencies:

-2+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
-Knowledge in Call/Contact Center technological systems and tools.
-Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
-Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
-Capable of understanding customers problems and direct them in the right channel.
-Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
-Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company's objectives.
-Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
-Ability to work for long working hours and under pressure.
-Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Qualifications (Academic, training, languages, etc.)

-Bachelor degree in Management or equivalent.
-Capable of using technology systems and tools; proficient in Microsoft Office.

Fluent in French, English & Arabic Languages



... BACK



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